गोपनीयता
Privacy policy
We only collect what we need to pack, deliver, and support your orders. We never sell your data. This policy explains what we collect and the choices you have, in line with India's Digital Personal Data Protection Act, 2023.
Last updated 5 November 2026
Never sold
We do not sell or rent your personal data to anyone.
Secure payments
Card and UPI details go straight to Razorpay. We never see them.
Only what is needed
Name, contact, and address to deliver your order.
You stay in control
Edit your details any time, or ask us to delete them.
What we collect
- Account details: your name, mobile number, and email, from phone or Google sign-in.
- Order details: delivery addresses, items ordered, gift messages, and order history.
- Payment status: whether a payment succeeded and its reference number. We do not receive or store card numbers, UPI PINs, or bank passwords.
- Messages: what you send us through the contact form, bulk enquiry form, WhatsApp, or email.
- Usage data: basic device and browsing information if analytics is turned on, such as pages viewed and the type of device.
How we use it
- To process, pack, deliver, and track your orders.
- To send order confirmations, invoices, and delivery updates.
- To answer your questions and handle returns or refunds.
- To keep your cart, wishlist, and saved addresses across devices.
- To prevent fraud and misuse of the site.
- To understand which products and pages are useful, so we can improve the shop.
- To meet tax, accounting, and legal requirements.
We will only send marketing messages if you have asked for them, and you can opt out at any time.
How long we keep it
We keep your account details while your account is active. Order and invoice records are kept for as long as Indian tax law requires, currently up to eight years. Contact messages are deleted when they are no longer needed.
Security
The site runs over HTTPS, sign-in sessions are signed and expire, and only the shop owner can open the admin area. No system is perfectly secure, but we work to protect your data and will tell you promptly if a breach affects you.
Your rights
- See and correct your name, phone, email, and addresses in your account.
- Ask for a copy of the personal data we hold about you.
- Ask us to delete your account and data, except records we must keep by law.
- Withdraw consent for marketing at any time.
Contact and grievances
For any privacy question or complaint, write to hello@example.com or call +91 80004 12189. We will respond within 30 days.
NutStrid, Street address goes here, Jaipur, Rajasthan 302001.
Still have a question?
We reply within one working day, usually much sooner on WhatsApp.