सवाल
Frequently asked questions
Quick answers about orders, delivery, returns, and looking after your dry fruits.
Orders and payment
How can I pay?
Pay online by UPI, card, or net banking through Razorpay, or choose cash on delivery at checkout.
Do I need an account to order?
No. You can check out as a guest. Signing in with your phone or Google saves your addresses, cart, wishlist, and order history.
Can I cancel my order?
Yes, any time before it is packed and shipped, for a full refund. Message us with your order number as soon as you can.
Will I get an invoice?
Yes. You can download the invoice for any order from your account or from the Track order page.
Delivery
How long does delivery take?
Jaipur orders placed before 2 pm go out the same day. Other serviceable cities in India take about 2 to 5 working days.
How much is delivery?
Delivery is free on orders of ₹499 and above. Smaller orders have a flat ₹49 delivery charge.
Do you deliver to my pincode?
Enter your pincode on any product page or at checkout to check. If we do not reach you yet, message us and we will try to arrange it.
How do I track my order?
Signed-in customers can see every step in their account. Guests can use Track order with the order number and phone number.
Returns and refunds
What if something arrives damaged or wrong?
Send us photos and your order number within 48 hours of delivery on WhatsApp or at hello@example.com. We will send a replacement or a full refund.
Can I return an opened pack?
Because these are food products, opened packs cannot be returned unless the product was spoiled when it arrived.
How long do refunds take?
Approved refunds are processed within 5 to 7 working days to your original payment method. Cash on delivery orders are refunded by UPI or bank transfer.
Products and storage
How should I store a pack?
Keep the sealed pouch in a cool, dry cupboard, away from the sun. After you open it, move the nuts or fruit into an airtight jar.
What is the shelf life?
The packed date and best-before date are printed on every pouch. Once opened, finish it within a few weeks for the best crunch.
Are the products fresh?
Yes. Your weight is packed in Jaipur when you order, not pulled from an open bin, and sealed to keep the crunch and aroma in.
Gifting and bulk orders
Can I place a bulk or corporate order?
Yes. Use the bulk enquiry form, WhatsApp us, or email hello@example.com with the packs, weights, and date you need them. We send a quote before you pay.
Can you gift wrap or add a message?
Yes. Add gift wrap for ₹40 and a greeting card for ₹30 at checkout. You can also hide prices on the invoice.
Still have a question?
We reply within one working day, usually much sooner on WhatsApp.